Terms & Conditions


1. ID Proof  

All passengers, excluding infant/accompanied minor, must carry along & present a valid photo identification (in original) when asked by Air Taxi staff/security staff at airport. The photo identification document must be carried in original & should be in a good & readable condition. Following is a list of acceptable photo identification documents:

  1. Passport
  2. Voter ID card
  3. Aadhaar/m-Aadhaar
  4. PAN Card
  5. Driving License
  6. Service Photo ID Card issued by state/central government, public sector undertakings, local bodies or public limited companies
  7. Student Photo ID Cards issued by government Institutions/government recognized educational institutions
  8. Nationalized Bank Passbook with attested photograph
  9. Pension card/Pension documents having photograph of the passenger.

Aadhar/PAN card/Driving Licence shown through the Digilocker account shall be considered valid, only when the passenger logs into his/her DigiLocker account & shows the ID proof from the ‘Issued Documents’ section. ID proof from the ‘Uploaded Documents’ shall not be considered.
In case of infant/accompanied minor, accompanied by their parents/guardian who is a bonafide passenger on the same reservation, must carry & present a valid ID proof as listed above, when asked by Air Taxi Staff/Security Staff at the Airport. Unaccompanied Minor must carry & present a valid ID Proof as listed above, when asked by Air Taxi Staff/Security Staff at the Airport. In case of infant or minor, please carry a valid birth certificate.

In case of a passenger, who for some valid reasons is not in a position to produce any of the above listed photo ID proofs, an Identity Certificate issued by a Group ‘A’ Gazetted Officer of the Central/State Government on his official letterhead with passengers photograph duly attested along with the passengers name, will be valid for this purpose.

Passenger must ensure that the name entered while booking matches with the ID proof carried along on the day of travel. Name change is not permitted on your booking. At the time of booking a ticket, in case you do not have Last Name (as per your Photo ID proof), enter your First Name in the Last Name box again.

All NRI’s or foreigner must carry & present a valid passport when asked by Air Taxi Staff/Security Staff at the Airport.

Valid Passport for NRI’s should be understood as & inclusive of a valid Overseas Citizen of India (OCI)/Person of Indian Origin (PIO) card.
Valid Passport for foreigners should be understood as & inclusive of a valid VISA/e-VISA/Permit to stay/travel in India.

2. ‘Fit To Fly’ Medical Certificate

All passengers, having one of the below mentioned health condition(s), or some other abnormal medical condition not covered below, must carry a valid ‘Fit To Fly’ medical certificate issued by his/her treating/consulting doctor. The certificate must have date of issue, date of travel, medical details, doctor’s name, signature, registration number & contact details.
Some health/medical conditions requiring ‘Fit To Fly’ medical certificate are as follows (is indicative & not exhaustive):

  1. Any condition/complication/illness that may cause health problems during flight/travel
  2. Any condition/complication/illness that may cause death during flight/travel
  3. Any contagious/infectious/viral illness
  4. Undergone critical operation/surgery in the past 30 days
  5. Expectant mothers (from the beginning of 28th week till the end of 36th week of pregnancy) 
  6. Discharged after a hospitalization of more than a week
  7. Any passenger doubtful about his health/medical condition.

Air Taxi advices in the best interest & convenience of the passenger & fellow passengers, in case someone is unsure whether he/she requires a medical certificate, to always obtain a ‘Fit To Fly’ medical certificate & produce it when asked about existing/past health condition by the Air Taxi staff during the travel.

3. Check-In/Web Check-In

Air Taxi does not have a web checkin option. You must bring a copy / e-copy of your ticket along with a valid government issued identity card to the Air Taxi ticketing counter at the airport.

Our Staff will issue you a boarding pass after weighing your baggage and checking your documents. Air Taxi check-in closes 15 minutes before the departure time.

4. Gate No Show

After check-in & issuance of your boarding pass, please ensure that you go through the security check at the airport well before time & await the boarding call. In any case, failure to show up at the boarding gate 15 minutes prior to the scheduled departure of the flight would result in the passenger being declared as ‘Gate No Show’.
Air Taxi is not responsible for your not boarding the flight once the departure is announced. In case of ‘Gate No Show’, refund will be processed as per ‘Gate No Show’ refund rule given in ‘Fares, Taxes, Fees & Charges’ section.