1. Fare Components

All fares are in Indian Rupees (INR).

Fare component includes:

1. Base Fare
2. Taxes, Fees & Charges.

Base Fare: It is the basic price of a ticket excluding the Taxes, Fees & Charges. It varies from sector to sector, day to day & time to time. Updated & applicable base fare can be best known while making a new booking or contacting our customer care.
Taxes & Fees: It is an amount imposed by government & airport authority on air travellers, above & over the base fare. It is subject to change at the discretion of government & airport authority while taking into account inflation, currency fluctuation, etc.

Applicable taxes & fees are:

Charges: It is an amount charged by Air Taxi for one or more of the following availed services:

Extra Baggage, UNMR, Check-In Facilitation, Rescheduling & Cancellation.

Once a ticket is purchased, the fares will not change (base fare) for that booking, except in case if the passenger requests for a change in the ticket, rescheduling charges may be applicable.

If there is any change to the existing taxes & fees or if a new rate is imposed by the government/airport authorities, after the date of issuance of ticket, Air Taxi reserves the right to collect the same from the passenger before boarding. However, if the revised amount is lesser than the amount originally paid, the difference shall be refunded back to the passenger.

2. Modes of Payment

While booking a ticket with Air Taxi, following modes of payment can be used:

1. Cash
2. Credit Card/Debit Card
3. Net banking

3. Modification of Booking 

In case a passenger, wants to modify date/flight of an existing booking, rescheduling charge (as mentioned in the charges table above) + fare difference (if any) will be applicable. Modification can be done after the booking & at-least till 2 hrs before scheduled departure time.

Air Taxi provides a “Look-in option” for a period of 24 hours after booking ticket. During this period passenger can modify the ticket without any additional charges, except for the normal prevailing fare for the revised flight for which the ticket is sought to be amended. This facility is not available for a flight whose departure is less than 7 days from booking date.

Passenger must ensure that the name entered at the time of booking, matches with the ID proof carried along on the day of travel. Air Taxi does not permit name change due to security reasons.

4. Cancellation of Booking

Cancellation: It is cancellation of a booking by a passenger at-least till 2 hrs before the scheduled departure time.

Example:

Booking Date & Time: 01 Jan, 2024 @12:00 IST.

Scheduled Departure Date & Time: 20 Jan, 2024 @16:00 IST

For this booking, cancellation period is anytime after the booking i.e. ‘01 Jan, 2024 – 12:00 IST’ till ‘20 Jan, 2024 – 13:59:59 IST’. Any cancellation after ‘20 Jan, 2024 – 13:59:59 IST’ will not be counted as cancellation, but as “No Show”.

Cancellation charge will be applicable per passenger, per sector [Cancellation charge is not more than the base fare plus fuel surcharge (if applicable)].

Air Taxi provides “Look-in option” for a period of 24 hours after booking ticket. During this period passenger can cancel the ticket without any additional charges. This facility shall not be available for a flight whose departure is less than 7 days from booking date.

5. Refund

All refunds will be refunded in the same mode of payment in which the payment was originally received.

Refund Timeline: Refund will be processed as per the below timeline i.a.w. the mode of payment:

1. Cash – Immediate
2. Credit Card/Debit Card/Net Banking/UPI – Within 7 days
3. Booking through Agent/OTA – Within 30 days.

No Show Refund: Booking cancellation by a passenger within 2 hours of the scheduled departure time or failing to report 30 minutes prior to the scheduled departure time, will be considered as ‘No show’.

No Show Refund will include taxes & fees only.

Gate No Show Refund: Failure to show up at the boarding gate 15 minutes prior to the scheduled departure of the flight would result in the passenger being declared as ’Gate No Show’.

Gate No Show Refund will include taxes & fees only.

Refund due to Reduction of Govt Tax/fees: If there is any change to the existing taxes & fees or if a new rate is imposed by the government/airport authorities, after the date of issuance of the ticket, & if the revised amount is lesser than the amount originally paid, the difference shall be refunded back to the passenger.

Delay (of more than 2 hr): In case of a delay of more than 2 hours, passenger has the choice to either go for a refund or rescheduling of the flight (same sector, same passenger).

If the passenger chooses refund, complete fare will be refunded in the same mode of payment in which the payment was originally received, as per the refund timeline mentioned above.

If the passenger chooses rescheduling, he/she will be re-accommodated on another flight, on the same sector subject to the availability, at no additional fare.

No refund: No Refund is when the total amount is forfeited for a confirmed booking. There is no refund in the following cases:

1. Self-offloading
2. Denied boarding due to misconduct
3. Cancellation of extra baggage
4. Any ticket which has exceeded maximum validity of 1 year from the date of booking.

6. Online Payment

Online payment system is provided by Aviation Connectivity & Infrastructure Developers Pvt. Ltd. hereafter referred as ACIDPL. ACIDPL may update these terms from time to time and any changes will be effective immediately on being set out here. Please ensure you are aware of the current terms. The country of domicile for ACIDPL is India.

Please read these terms carefully before using the online payment facility. Using the online payment facility on this website indicates that you accept these terms. If you do not accept these terms do not use this facility.

All payments are subject to the following conditions:

The description of services of match making are specific to your need, when you log in with your unique password. Normally payment is required in advance (i.e. before you commence your activity).

All Fees quoted are in INR (Indian Rupees). ACIDPL reserves the right to change the fees at any time.

1. Your payment will normally reach the ACIDPL account to which you are making a payment within two working days.
2. We cannot accept liability for a payment not reaching the correct ACIDPL account due to you quoting an incorrect account number or incorrect personal details. Neither can we accept liability if payment is refused or declined by the credit/debit card supplier for any reason.
3. If the card supplier declines payment, ACIDPL is under no obligation to bring this fact to your attention. You should check with your bank/credit/debit card supplier that payment has been deducted from your account.
4. In no event will ACIDPL be liable for any damages whatsoever arising out of the use, inability to use, or the results of use of this site, any websites linked to this site, or the materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages.

Refund Policy for online payment:

1. If the Customer leaves ACIDPL before they complete their service period, there shall be no entitlement to a refund of paid service fees.
2. Refunds, if applicable, at the discretion of the Management, will only be made to the debit/credit card used for the original transaction. For the avoidance of doubt nothing in this Policy shall require ACIDPL to refund the Fees (or part thereof) unless such Fees (or part thereof) have previously been paid.