NAME CORRECTION POLICY

Name Correction On A Booking

We understand that minor spelling or typing mistakes can happen while entering a passenger's name at the time of booking. Air Taxi allows such errors to be corrected, subject to verification and airline approval, so long as the correction is for the same passenger who is actually travelling.

This policy explains what qualifies as a name correction, what is required to process one, and what to do if the request is actually for a different traveller.

1. What Counts As A Name Correction

A name correction is limited to fixing a minor spelling or typing error in the name of a passenger who remains the same person on the booking — for example, a misspelt first or last name, a missing or extra letter, or a swapped initial.

  • Name correction is applicable only when the passenger travelling remains the same person as on the original booking.
  • It cannot be used to transfer a ticket to another passenger, under any circumstances.
  • All name correction requests are subject to verification and final approval by the airline.

2. What You Will Need

To help us verify and process your request quickly, please keep the following ready when you reach out:

  • A valid government-issued photo ID for the passenger, matching the corrected name.
  • Your booking reference / PNR, so we can locate and verify the reservation.

3. When To Request A Correction

Name correction requests should preferably be submitted at least 24 hours before departure. This gives our team enough time to verify your details and issue an updated ticket before you travel.

Requests made closer to departure will still be reviewed, but corrections at that stage cannot be guaranteed and may not always be possible in time for your flight.

4. If It's A Different Passenger

If the change you are requesting involves a different individual — that is, the person who will actually travel is not the same person named on the original booking — this is not a name correction. It cannot be processed as one.

In such cases, please follow our applicable cancellation and rebooking procedure instead. See our Cancellation Policy for details.

Quick Reference

  • Same passenger, minor spelling or typing mistake — treated as a Name Correction.
  • Different passenger or identity — treated as a Cancellation & Rebooking.

5. Once Your Correction Is Approved

Once a name correction has been verified and approved, we will issue an updated booking and ticket reflecting the corrected name, and share it with you for your records.

To request a name correction, please contact our customer support with your booking reference and a valid government-issued ID, at least 24 hours before your scheduled departure wherever possible.