AIR TAXI
These Terms & Conditions apply to bookings and carriage by Aviation Connectivity & Infrastructure Developers Pvt. Ltd. (AIRTAXI), subject to the applicable laws of India, the Conditions of Carriage, the fare rules shown for the booking, and applicable aviation safety and security requirements.
Passengers must provide accurate booking information, carry the required travel documents, comply with airport security screening, and follow lawful safety instructions issued by the Pilot-in-Command (PIC), AIRTAXI personnel and authorized airport/security personnel. Acceptance for carriage is subject to aircraft and payload limitations, weather, airport conditions, security clearance and applicable operational requirements.
If these Terms conflict with applicable law or a binding regulatory direction, the law or direction will prevail. Nothing in these Terms is intended to exclude or restrict a passenger right or Air Taxi obligation that cannot lawfully be excluded or restricted.
The routes, operating airports/terminals, reporting point, scheduled departure time, aircraft or service information and fare applicable to a journey will be provided through the booking channel or booking confirmation, where available. Passengers should check their confirmation and any subsequent communication from Air Taxi before travelling.
Flight timings are subject to operational, weather, air-traffic, airport, security and safety conditions. An aircraft type may be changed where operationally necessary, subject to applicable requirements. Do not travel to an airport or terminal based on a previous itinerary if Air Taxi has sent an updated instruction.
We currently operate Tecnam P2010 aircrafts for our operation, which is a 4-seater aircraft, accommodating up to 3 passengers based on the route and aircraft limitations.
Bookings may be requested through the AIRTAXI website, Customer Support or an authorized agent. A booking is confirmed only when Air Taxi issues a booking confirmation/ticket after the required payment or other approved booking condition are met.
Before payment, passengers will be shown the total amount payable and the applicable fare conditions, including the base fare, applicable taxes and fees, and any optional or additional service charges. Optional services and additional charges will be disclosed before purchase. The fare and conditions applicable to a confirmed booking are those shown or provided for that booking, subject to applicable law.
Accepted payment methods – Customers can complete the payment while booking through our website via UPI, Cards, EMI, Net banking and various Wallets.
All bookings are inclusive of 18% GST.
Each passenger must carry valid travel identification accepted under the applicable Government, airport and security requirements. The identification must be original or presented through an officially accepted and verifiable digital document process, must be legible, and must correspond to the passenger and booking details. Any permitted name correction remains subject to verification.
Passengers are responsible for carrying any passport, visa, permit or other document required for their itinerary. AIRTAXI or authorized security personnel may verify identity and eligibility in accordance with applicable requirements.
The accepted-document list, including treatment of Aadhaar/e-Aadhaar, Digi Locker, driving license, voter identity card, employer/company ID and school/college ID, must be approved by Security/Compliance against current instructions before it is displayed.
Following is a list of acceptable photo identification documents:
Web check-in is currently not available for AIRTAXI.
Passengers must follow the physical check-in and reporting instructions stated in the booking confirmation or sent by Air Taxi Customer Support.
Passengers should arrive at the specified airport, terminal and reporting point by the stated reporting time and carry their booking confirmation and required identification documents.
Check-in opens – 45 minutes prior to departure.
Check-in closes – 20 minutes prior to departure.
Passengers must complete all required check-in, security and boarding procedures within the applicable cut-off times.
AIRTAXI cannot guarantee that a late-arriving passenger will be accepted, and the aircraft may not be held for a passenger who has not completed the required procedures.
No-Show: A passenger who fails to report by the required time, complete check-in/security formalities.
Gate No-Show: A passenger who fails to report be present at the designated boarding point before boarding closes even after completing all the check-in formalities.
AIRTAXI may be unable to hold or delay a flight for a late passenger.
Rescheduling or re-accommodation is not offered for a passenger no-show or gate no-show unless required by applicable law or expressly allowed by the fare rules.
Baggage acceptance depends on the aircraft, route, available payload, passenger load, weight-and-balance limits, stowage space, security screening and applicable requirements. Passengers must check the baggage allowance shown for their specific flight.
All baggage is subject to security screening. AIRTAXI or authorized security personnel may refuse baggage or an item where required for safety, security, aircraft limitations or compliance with applicable law. Passengers must not carry prohibited articles or dangerous goods.
Passengers must not carry articles prohibited by applicable aviation security requirements or dangerous-goods rules. Items can be refused, removed or reported to the relevant authority where required.
Other dangerous articles such as magnetized materials, offensive or irritating materials
Passengers with disabilities or reduced mobility must contact AIRTAXI before making a travel booking or buying a ticket, to discuss assistance needs, including airport assistance, boarding and disembarkation, seating, mobility aids and medical equipment. AIRTAXI will assess the request individually before giving confirmation for acceptance of that booking.
Please contact [email protected] or +91 931-968-9997 as early as possible, preferably at least 48 hours before departure. This advance notice helps AIRTAXI plan assistance and is not intended to waive any passenger right that applies under law.
AIRTAXI operates Tecnam P2010 aircraft, whose configuration and storage limitations restrict the carriage of certain mobility aids, guide dogs, assistive devices and medical equipment.
Mobility Aids and Wheelchairs: Wheelchairs, including personal and powered wheelchairs, walking frames, walkers and other mobility aids cannot be accepted for carriage due to aircraft storage limitations and configuration constraints.
Medical Equipment and Animals: Guide dogs and other assistance animals, stretchers, spinal support equipment, portable oxygen concentrators (POCs), and other medical or assistive devices cannot be accepted for carriage on AIRTAXI’S current aircraft configuration.
Passengers are advised to obtain confirmation from AIRTAXI regarding their specific requirements before finalizing their travel arrangements. AIRTAXI reserves the right to decline carriage of items that cannot be accommodated safely within the aircraft’s approved configuration and operational limitations.
Passengers with a recent serious illness, surgery, hospitalisation, significant cardiovascular or respiratory condition, communicable disease, or another condition that may affect safe travel should contact AIRTAXI before travel. Where required under the approved medical procedure or applicable requirements, Passengers with a medical condition must provide a Fit-to-Fly Certificate or medical clearance letter issued by their treating doctor, dated within 24–48 hours prior to the scheduled date and time of travel.
A medical certificate does not automatically guarantee acceptance for carriage. Acceptance may depend on the passenger’s condition, medical documentation, aircraft/route limitations and the assessment required by AIRTAXI’s approved procedure.
Passengers who are pregnant should contact AIRTAXI before booking or travel if they are in the later stages of pregnancy or have a pregnancy-related complication. Acceptance depends on the applicable medical requirements, gestational age, pregnancy type, the passenger’s condition and the operating aircraft/route.
AIRTAXI welcomes expectant mothers to travel, subject to the pregnancy acceptance limits, medical documentation requirements and operational restrictions applicable to its flights.
AIRTAXI would encourage expectant mothers to travel with their companion.
Passengers must carry the required documents for verification at check-in and boarding.
AIRTAXI offers an Unaccompanied Minor (UMNR) service for children travelling without a parent, legal guardian or an authorized accompanying adult, subject to the age eligibility and acceptance conditions specified below.
AIRTAXI reserves the right to decline a UMNR request where the required arrangements cannot be safely or operationally accommodated.
For UMNR bookings and assistance, please contact AIRTAXI Customer Support in advance of travel.
AIRTAXI does not currently permit the carriage of pets on its flights. We regret that AIRTAXI is currently unable to accommodate pets on its flights due to aircraft and operational limitations. Passengers are kindly requested to make alternative arrangements for their pets before travelling, as pets cannot be accepted for carriage at the airport. We appreciate your understanding.
Aircraft have payload and weight-and-balance limitations. Passengers must provide accurate information requested during booking and comply with any reasonable operational verification required for safe flight. Final acceptance may depend on the aircraft, route, passenger load, baggage, weather and other safety factors.
The maximum permitted passenger weight is 100 kg per passenger. Passengers exceeding 100 kg may be accommodated only subject to prior confirmation of aircraft and seat availability by Air Taxi and payment for an additional seat, where approved.
AIRTAXI’s online booking system does not permit bookings to be completed when a passenger’s entered weight exceeds 100 kg, as such bookings require further assessment and confirmation by the Operations team.
Passengers exceeding the prescribed weight limit must contact AIRTAXI before booking or travelling. Payment for an additional seat does not automatically guarantee acceptance for travel; carriage remains subject to operational approval and aircraft limitations.
Seats may be allocated or changed where necessary for safety, weight-and-balance, aircraft configuration or operational reasons. Any seat-selection promise or charge must be disclosed before purchase.
Passengers must follow lawful instructions from the PIC, AIRTAXI ground operations personnel and authorized airport/security staff. Smoking and vaping are prohibited on board. Passengers must not interfere with ground operations duties, threaten or abuse any person, tamper with aircraft equipment, disregard safety instructions, or engage in conduct that jeopardizes safety, security or good order.
Photography and Videography Policy: Video recording inside or around the aircraft is prohibited unless prior approval has been obtained from AIRTAXI’s ground operation personnel or PIC. Any AIRTAXI-related video content intended for publication or sharing on social media platforms or other public channels must receive prior approval from the authorized AIRTAXI team.
Unruly passenger - A passenger who fails to respect the rules of conduct at an airport or on board an aircraft or to follow the instructions of the airport staff or crew members and thereby disturbs the good order and discipline at an airport or on board the aircraft.
a) Consuming alcoholic beverages or drugs resulting in unruly behavior.
b) Smoking in an aircraft
c) Failure to obey the instructions of the pilot-in-command
d) Acting in an unruly manner by:
i) use of any threatening or abusive language towards a member of the crew or other passengers;
ii) behaving in a physically threatening, abusive and disorderly manner towards a member of the crew or other passengers;
iii) intentionally interfering with the performance of the duties of a crew member.
e) Endangering the safety of an aircraft and persons therein
AIRTAXI shall categorize all such cases of unruly behaviour on-board the aircraft as indicated in Para 4.9 to the CAR into following categories:
a) Level 1: Unruly behavior (physical gestures, verbal harassment, unruly inebriation etc.)
b) Level 2: Physically abusive behavior (pushing, kicking, hitting, grabbing or inappropriate touching or sexual harassment etc.)
c) Level 3: Life-threatening behavior (damage to aircraft operating systems, physical violence such as choking, eye gouging, murderous assault, attempted or actual breach of the flight crew compartment etc.)
Passengers may cancel their bookings up to 2 hours before the scheduled departure time. Cancellations made less than 2 hours before departure will be treated as a No-Show, and the applicable No-Show policy will apply.
| Cancellation period before departure | Cancellation charge | Refund |
|---|---|---|
| More than 7 days | 20% of the total fare | 80% of the total fare |
| 2 days to 7 days | 50% of the total fare | 50% of the total fare |
| 2 hours to less than 2 days | 80% of the total fare | 20% of the total fare |
| Less than 2 hours | Treated as No-Show | As per the applicable No-Show policy |
Passengers can reschedule their bookings through the Manage Booking section on the AIRTAXI website, up to 8 hours before the scheduled departure time, subject to seat availability.
A rescheduling fee of ₹1,000 per passenger, inclusive of GST, will apply to each rescheduling request. Requests made less than 8 hours before departure will not be accepted.
All rescheduling requests are subject to seat availability and applicable fare conditions.
Rescheduling is permitted only on the same route; passengers may change the travel date and time, but the origin and destination cannot be changed.
Name correction requests must be submitted to AIRTAXI Customer Support before the scheduled departure, along with the booking reference number, valid government-issued photo ID and supporting documents.
Name correction requests must be submitted at least 24 hours before the scheduled departure time and are subject to AIRTAXI’s approval and applicable security requirements.
Only minor spelling or typographical corrections for the same passenger may be considered, subject to identity verification, passenger profiling and approval by AIRTAXI’s authorised Security team. Approval is not guaranteed, and requests that fail verification or security checks will be rejected.
Name correction cannot be used to transfer a ticket to another person or change the passenger’s identity.
Flights may be delayed, cancelled, returned to origin or diverted because of weather, visibility, airport or air-traffic restrictions, aircraft serviceability, security concerns, payload/weight-and-balance limits, medical or other emergencies, or other operational and safety factors.
The PIC and AIRTAXI may take decisions required for safety and regulatory compliance.
Refund eligibility and the amount payable depend on the reason for cancellation, the fare rules and applicable law. Refunds will be processed through the original payment method or another lawful method where required or agreed.
In the event of death or any other bodily injury suffered by a passenger during the course of carriage by air, Air Taxi's liability will be governed by the relevant provisions of the Carriage by Air Act, 1972 or any modifications etc. as notified by the Ministry of Civil Aviation, Government of India, & as amended from time to time & the rules contained there under.
Notwithstanding the provisions above, if Air Taxi proves that the damage was caused by, or contributed to by, the negligence of the injured or deceased passenger, Air Taxi may be exonerated wholly or partly from its liability.
Air Taxi is not responsible for any illness, injury or disability, including death, attributable to the passenger's physical condition or for the aggravation of such condition.
Air Taxi does not assume, & expressly disclaims, any liability to any passenger, person(s) or entities for any direct or indirect loss or damage, injury, disease, poor health or death caused by any such passenger or person(s) on account of any disease, epidemic or pandemic or contracting any such disease, on board an Air Taxi flight or in the course of any of the operations of embarking or disembarking or otherwise in the course of their journey with Air Taxi.
Passengers are solely responsible for carriage of their cabin (hand) baggage/personal belongings & Air Taxi will not be liable for any loss/damage of their cabin (hand) baggage/personal belongings.
Passenger shall be responsible for any damage caused by the passenger's baggage to other persons or property, including Air Taxi's property & Air Taxi will not be liable to any third person for any damage caused by the passenger's baggage.
Air Taxi will not be liable for any damage arising from Air Taxi's compliance with applicable laws or Government rules & regulations or from the passenger's failure to comply with the same.
Air Taxi's liability for damage caused by delay in the carriage/baggage is limited under the provisions of Carriage by Air Act, 1972 & the rules framed there under with certain exceptions, adaptations, modifications etc. as notified by the Ministry of Civil Aviation, Government of India, & as amended from time to time.
Any right to damage shall be extinguished if an action is not brought against Air Taxi within 2 years of the date of arrival at the destination, or the date on which the aircraft was scheduled to arrive, or the date on which the carriage stopped. The method of calculating the period of limitation shall be determined under the laws & by the court of competent jurisdiction as specified in 'Governing Laws/Dispute Settlement' section.
For any claims regarding damage or loss, please contact our customer support within 7 days of the incident with all relevant documentation.
In the course of providing services to the customers, Air Taxi may require personal data & information from its customers. The data & information are collected & used by Air Taxi to provide safe, smooth & customized travel experiences. You are providing the aforementioned data & information to Air Taxi.
In certain cases, customers may not share/provide third-party personal-information with a third party unless with Air Taxi. In such cases, Air Taxi collects & possesses only the required information, Air Taxi is not liable for any misdeed/data collected by the third party from this platform.
Air Taxi can only use or authorize or process the information it possesses upon the consent & license of the customer/information.
Air Taxi respects the customers' concerns & desire to share necessary measures to protect the visitor's Air Taxi collects, uses or disseminates for business purpose. Air Taxi treats the information of its customers as proprietary & confidential & exercises same degree of care to protect the confidentiality of such information as it would exercise to protect its own confidential information.
Air Taxi collects information about the customers with the following sources:
1 - On Air Taxi website flyairtaxi.in or mobile app.
2 - Offices (Air Taxi's booking office, Customer's Desk, Authorized Agents or other affiliates)
Key Delivery information Air-Taxi directly collects to provide 50: best and services is as follows:
1 - Name
2 - Contact information (phone), address, phone number & email address
3 - Gender & DOB
4 - Company Name (GST in many cases)
5 - Payment information (bank/credit card information)
6 - User & device data from your web-site & applications
All addresses, devices, trips & other similar entities that assist in building an audience to know-store site. The other information are collected as-set below as follows when you sign in opt to provide the same web & booking services with Air Taxi, that also:
1 - Government ID
2 - Travel information, preferences & special requests
3 - Purchase information (including hotel travel & non-travel spend/usage)
4 - Health information (in-ordinary, medical records/sick requests)
We primarily use the information collected from customers, for:
1 - current business authorities & to meet for services
2 - Full fill necessary on all transactions for applicable law
3 - Understand customer requests & preferences
4 - Other specified due to stay purposes
Air Taxi reserves the right to disclose any personal information for the following purposes:
1 - To conduct our operations & business & to provide you the services
2 - To comply with any applicable law, order, rule, regulation, direction or a government, regulatory or law enforcement authority in any jurisdiction
3 - To disclose a previous when our business legal liability, you own information is necessary to identify, contact or bring a legal action against a person
4 - To the officer of person have what you have given your specific/ad hoc consent
Air Taxi has taken www.flyairtaxi.in other specified (to third party entities, such as those of our business partners & online advertisers. We expect the customer to review their privacy policies so you can understand what, why & how the customers information.
Air Taxi, upon request, may allow customers to know, change or update shared personal information. Where permitted by law, Air Taxi reserves the right to charge a reasonable (at for this service. However, Air Taxi reserves the right, in our sole discretion to restrict information if there may be made any significant changes on any/the applicable laws.
Updates: The web is an evolving medium. Air Taxi may need to change privacy policy from time to time. By continuing to use this website after we post such changes, our editors accept the terms of this policy, as modified.
Air Taxi has taken all necessary steps & put in best efforts to provide accurate & complete information to its customers through the website www.flyairtaxi.in, however, Air Taxi does not guarantee an error free content or the validity or veracity of any information as such.
Air Taxi does not warrant the following either:
1 - Un-Interrupted access to the website flyairtaxi.in
2 - No cyber/viral attack
3 - No Inaccuracy
4 - No typographical errors
5 - No loss of information
6 - No changes/improvements to the website flyairtaxi.in
Air Taxi advises & alerts all its customers, to take due care to protect their credentials (user ID, password, etc.) against possible misuse by anti-social elements.
Air Taxi makes no representations about the suitability of the information, products, software & services contained on the website www.flyairtaxi.in for any purpose. All such information, products, software & services are provided "as is" without warranty of any kind. Air Taxi hereby disclaims all warranties & conditions with regards to the information, products, software & services, including all implied warranties & conditions of merchantability, fitness for a particular purpose, title & non-infringement.
Air Taxi expressly disclaims liability for any direct, indirect, incidental, special or consequential damages arising out of or in any way connected with the use of the website www.flyairtaxi.in whether based on contract or strict liability or otherwise.
By using our services and website, you acknowledge that you have read, understood, and agree to be bound by this disclaimer policy.
For booking queries, special assistance, travel updates or complaints, contact Air Taxi Customer Support using the details below. Please provide the booking reference, passenger name, travel date, route and a short description of the issue. Air Taxi should acknowledge complaints with a unique reference number and explain the next steps.
Customer Support: [email protected] | +91 931-968-9997