AIR TAXI
These Terms & Conditions apply to bookings and carriage by Aviation Connectivity & Infrastructure Developers Pvt. Ltd. (AIRTAXI), subject to the applicable laws of India, the Conditions of Carriage, the fare rules shown for the booking, and applicable aviation safety and security requirements.
Passengers must provide accurate booking information, carry the required travel documents, comply with airport security screening, and follow lawful safety instructions issued by the Pilot-in-Command (PIC), AIRTAXI personnel and authorized airport/security personnel. Acceptance for carriage is subject to aircraft and payload limitations, weather, airport conditions, security clearance and applicable operational requirements.
If these Terms conflict with applicable law or a binding regulatory direction, the law or direction will prevail. Nothing in these Terms is intended to exclude or restrict a passenger right or Air Taxi obligation that cannot lawfully be excluded or restricted.
The routes, operating airports/terminals, reporting point, scheduled departure time, aircraft or service information and fare applicable to a journey will be provided through the booking channel or booking confirmation, where available. Passengers should check their confirmation and any subsequent communication from Air Taxi before travelling.
Flight timings are subject to operational, weather, air-traffic, airport, security and safety conditions. An aircraft type may be changed where operationally necessary, subject to applicable requirements. Do not travel to an airport or terminal based on a previous itinerary if Air Taxi has sent an updated instruction.
We currently operate Tecnam P2010 aircrafts for our operation, which is a 4-seater aircraft, accommodating up to 3 passengers based on the route and aircraft limitations.
Bookings may be requested through the AIRTAXI website, Customer Support or an authorized agent. A booking is confirmed only when Air Taxi issues a booking confirmation/ticket after the required payment or other approved booking condition are met.
Before payment, passengers will be shown the total amount payable and the applicable fare conditions, including the base fare, applicable taxes and fees, and any optional or additional service charges. Optional services and additional charges will be disclosed before purchase. The fare and conditions applicable to a confirmed booking are those shown or provided for that booking, subject to applicable law.
Accepted payment methods – Customers can complete the payment while booking through our website via UPI, Cards, EMI, Net banking and various Wallets.
All bookings are inclusive of 18% GST.
Each passenger must carry valid travel identification accepted under the applicable Government, airport and security requirements. The identification must be original or presented through an officially accepted and verifiable digital document process, must be legible, and must correspond to the passenger and booking details. Any permitted name correction remains subject to verification.
Passengers are responsible for carrying any passport, visa, permit or other document required for their itinerary. AIRTAXI or authorized security personnel may verify identity and eligibility in accordance with applicable requirements.
The accepted-document list, including treatment of Aadhaar/e-Aadhaar, Digi Locker, driving license, voter identity card, employer/company ID and school/college ID, must be approved by Security/Compliance against current instructions before it is displayed.
Following is a list of acceptable photo identification documents:
Web check-in is currently not available for AIRTAXI.
Passengers must follow the physical check-in and reporting instructions stated in the booking confirmation or sent by Air Taxi Customer Support.
Passengers should arrive at the specified airport, terminal and reporting point by the stated reporting time and carry their booking confirmation and required identification documents.
Check-in opens – 45 minutes prior to departure.
Check-in closes – 20 minutes prior to departure.
Passengers must complete all required check-in, security and boarding procedures within the applicable cut-off times.
AIRTAXI cannot guarantee that a late-arriving passenger will be accepted, and the aircraft may not be held for a passenger who has not completed the required procedures.
No-Show: A passenger who fails to report by the required time, complete check-in/security formalities.
Gate No-Show: A passenger who fails to report be present at the designated boarding point before boarding closes even after completing all the check-in formalities.
AIRTAXI may be unable to hold or delay a flight for a late passenger.
Rescheduling or re-accommodation is not offered for a passenger no-show or gate no-show unless required by applicable law or expressly allowed by the fare rules.
Baggage acceptance depends on the aircraft, route, available payload, passenger load, weight-and-balance limits, stowage space, security screening and applicable requirements. Passengers must check the baggage allowance shown for their specific flight.
All baggage is subject to security screening. AIRTAXI or authorized security personnel may refuse baggage or an item where required for safety, security, aircraft limitations or compliance with applicable law. Passengers must not carry prohibited articles or dangerous goods.
Passengers must not carry articles prohibited by applicable aviation security requirements or dangerous-goods rules. Items can be refused, removed or reported to the relevant authority where required.
Other dangerous articles such as magnetized materials, offensive or irritating materials
Passengers with disabilities or reduced mobility must contact AIRTAXI before making a travel booking or buying a ticket, to discuss assistance needs, including airport assistance, boarding and disembarkation, seating, mobility aids and medical equipment. AIRTAXI will assess the request individually before giving confirmation for acceptance of that booking.
Please contact customer.support@flyairtaxi.in or +91 931-968-9997 as early as possible, preferably at least 48 hours before departure. This advance notice helps AIRTAXI plan assistance and is not intended to waive any passenger right that applies under law.
AIRTAXI operates Tecnam P2010 aircraft, whose configuration and storage limitations restrict the carriage of certain mobility aids, guide dogs, assistive devices and medical equipment.
Mobility Aids and Wheelchairs: Wheelchairs, including personal and powered wheelchairs, walking frames, walkers and other mobility aids cannot be accepted for carriage due to aircraft storage limitations and configuration constraints.
Medical Equipment and Animals: Guide dogs and other assistance animals, stretchers, spinal support equipment, portable oxygen concentrators (POCs), and other medical or assistive devices cannot be accepted for carriage on AIRTAXI’S current aircraft configuration.
Passengers are advised to obtain confirmation from AIRTAXI regarding their specific requirements before finalizing their travel arrangements. AIRTAXI reserves the right to decline carriage of items that cannot be accommodated safely within the aircraft’s approved configuration and operational limitations.
Passengers with a recent serious illness, surgery, hospitalisation, significant cardiovascular or respiratory condition, communicable disease, or another condition that may affect safe travel should contact AIRTAXI before travel. Where required under the approved medical procedure or applicable requirements, Passengers with a medical condition must provide a Fit-to-Fly Certificate or medical clearance letter issued by their treating doctor, dated within 24–48 hours prior to the scheduled date and time of travel.
A medical certificate does not automatically guarantee acceptance for carriage. Acceptance may depend on the passenger’s condition, medical documentation, aircraft/route limitations and the assessment required by AIRTAXI’s approved procedure.
Passengers who are pregnant should contact AIRTAXI before booking or travel if they are in the later stages of pregnancy or have a pregnancy-related complication. Acceptance depends on the applicable medical requirements, gestational age, pregnancy type, the passenger’s condition and the operating aircraft/route.
AIRTAXI welcomes expectant mothers to travel, subject to the pregnancy acceptance limits, medical documentation requirements and operational restrictions applicable to its flights.
AIRTAXI would encourage expectant mothers to travel with their companion.
Passengers must carry the required documents for verification at check-in and boarding.
AIRTAXI offers an Unaccompanied Minor (UMNR) service for children travelling without a parent, legal guardian or an authorized accompanying adult, subject to the age eligibility and acceptance conditions specified below.
AIRTAXI reserves the right to decline a UMNR request where the required arrangements cannot be safely or operationally accommodated.
For UMNR bookings and assistance, please contact AIRTAXI Customer Support in advance of travel.
AIRTAXI does not currently permit the carriage of pets on its flights. We regret that AIRTAXI is currently unable to accommodate pets on its flights due to aircraft and operational limitations. Passengers are kindly requested to make alternative arrangements for their pets before travelling, as pets cannot be accepted for carriage at the airport. We appreciate your understanding.
Aircraft have payload and weight-and-balance limitations. Passengers must provide accurate information requested during booking and comply with any reasonable operational verification required for safe flight. Final acceptance may depend on the aircraft, route, passenger load, baggage, weather and other safety factors.
The maximum permitted passenger weight is 100 kg per passenger. Passengers exceeding 100 kg may be accommodated only subject to prior confirmation of aircraft and seat availability by Air Taxi and payment for an additional seat, where approved.
AIRTAXI’s online booking system does not permit bookings to be completed when a passenger’s entered weight exceeds 100 kg, as such bookings require further assessment and confirmation by the Operations team.
Passengers exceeding the prescribed weight limit must contact AIRTAXI before booking or travelling. Payment for an additional seat does not automatically guarantee acceptance for travel; carriage remains subject to operational approval and aircraft limitations.
Seats may be allocated or changed where necessary for safety, weight-and-balance, aircraft configuration or operational reasons. Any seat-selection promise or charge must be disclosed before purchase.
Passengers must follow lawful instructions from the PIC, AIRTAXI ground operations personnel and authorized airport/security staff. Smoking and vaping are prohibited on board. Passengers must not interfere with ground operations duties, threaten or abuse any person, tamper with aircraft equipment, disregard safety instructions, or engage in conduct that jeopardizes safety, security or good order.
Photography and Videography Policy: Video recording inside or around the aircraft is prohibited unless prior approval has been obtained from AIRTAXI’s ground operation personnel or PIC. Any AIRTAXI-related video content intended for publication or sharing on social media platforms or other public channels must receive prior approval from the authorized AIRTAXI team.
Unruly passenger - A passenger who fails to respect the rules of conduct at an airport or on board an aircraft or to follow the instructions of the airport staff or crew members and thereby disturbs the good order and discipline at an airport or on board the aircraft.
a) Consuming alcoholic beverages or drugs resulting in unruly behavior.
b) Smoking in an aircraft
c) Failure to obey the instructions of the pilot-in-command
d) Acting in an unruly manner by:
i) use of any threatening or abusive language towards a member of the crew or other passengers;
ii) behaving in a physically threatening, abusive and disorderly manner towards a member of the crew or other passengers;
iii) intentionally interfering with the performance of the duties of a crew member.
e) Endangering the safety of an aircraft and persons therein
AIRTAXI shall categorize all such cases of unruly behaviour on-board the aircraft as indicated in Para 4.9 to the CAR into following categories:
a) Level 1: Unruly behavior (physical gestures, verbal harassment, unruly inebriation etc.)
b) Level 2: Physically abusive behavior (pushing, kicking, hitting, grabbing or inappropriate touching or sexual harassment etc.)
c) Level 3: Life-threatening behavior (damage to aircraft operating systems, physical violence such as choking, eye gouging, murderous assault, attempted or actual breach of the flight crew compartment etc.)
Passengers may cancel their bookings up to 2 hours before the scheduled departure time. Cancellations made less than 2 hours before departure will be treated as a No-Show, and the applicable No-Show policy will apply.
| Cancellation period before departure | Cancellation charge | Refund |
|---|---|---|
| More than 7 days | 20% of the total fare | 80% of the total fare |
| 2 days to 7 days | 50% of the total fare | 50% of the total fare |
| 2 hours to less than 2 days | 80% of the total fare | 20% of the total fare |
| Less than 2 hours | Treated as No-Show | As per the applicable No-Show policy |
Passengers can reschedule their bookings through the Manage Booking section on the AIRTAXI website, up to 8 hours before the scheduled departure time, subject to seat availability.
A rescheduling fee of ₹1,000 per passenger, inclusive of GST, will apply to each rescheduling request. Requests made less than 8 hours before departure will not be accepted.
All rescheduling requests are subject to seat availability and applicable fare conditions.
Rescheduling is permitted only on the same route; passengers may change the travel date and time, but the origin and destination cannot be changed.
Name correction requests must be submitted to AIRTAXI Customer Support before the scheduled departure, along with the booking reference number, valid government-issued photo ID and supporting documents.
Name correction requests must be submitted at least 24 hours before the scheduled departure time and are subject to AIRTAXI’s approval and applicable security requirements.
Only minor spelling or typographical corrections for the same passenger may be considered, subject to identity verification, passenger profiling and approval by AIRTAXI’s authorised Security team. Approval is not guaranteed, and requests that fail verification or security checks will be rejected.
Name correction cannot be used to transfer a ticket to another person or change the passenger’s identity.
Flights may be delayed, cancelled, returned to origin or diverted because of weather, visibility, airport or air-traffic restrictions, aircraft serviceability, security concerns, payload/weight-and-balance limits, medical or other emergencies, or other operational and safety factors.
The PIC and AIRTAXI may take decisions required for safety and regulatory compliance.
Refund eligibility and the amount payable depend on the reason for cancellation, the fare rules and applicable law. Refunds will be processed through the original payment method or another lawful method where required or agreed.
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View Disclaimer PolicyFor booking queries, special assistance, travel updates or complaints, contact Air Taxi Customer Support using the details below. Please provide the booking reference, passenger name, travel date, route and a short description of the issue. Air Taxi should acknowledge complaints with a unique reference number and explain the next steps.
Customer Support: customer.support@flyairtaxi.in | +91 931-968-9997