At AIRTAXI, we are committed to providing passengers with a safe, reliable and customer-focused travel experience. Passengers who have concerns regarding flight cancellations, delays, refunds, customer service or any other aspect of their journey may submit a grievance through our customer support channels.
Passengers may submit their complaints through the following channels:
Please include your name, booking id, flight details, date of travel, contact information, description and photo/ video graphic evidence (if applicable) of the grievance to facilitate timely resolution.
Passengers are encouraged to contact the Customer Support team for the initial resolution of their concerns. The complaint shall be reviewed by the concerned team.
If the passenger is dissatisfied with the initial response or the grievance remains unresolved, the matter may be escalated to the Nodal Officer, quoting the concerned grievance.
Nodal Officer: Mr. Johnson Samson
Designation: Nodal Officer
Email: johnson@flyairtaxi.in Contact Number: +91 8287494093
The Nodal Officer shall review the grievance, coordinate with the concerned departments and facilitate resolution within a reasonable time frame.
If the passenger remains dissatisfied with the resolution provided by the Nodal Officer, the matter may be escalated to the Appellate Authority for further review and appropriate action.
Appellate Authority: Ms. Rabina Gurung
Designation: Appellate Authority – Passenger Grievance Redressal
Email: fcrm@flyairtaxi.in Contact Number: +91 9078295606
The Grievance Redressal Officer shall independently review the grievance, the action taken and the response provided, and communicate the decision.
If a passenger wishes to seek further assistance, a grievance may also be submitted through the Ministry of Civil Aviation's AirSewa portal:
AIRTAXI remains committed to addressing passenger grievances fairly, transparently and within the applicable stipulated time frame.